Cartridge Troubleshooting/RMA

[vc_spacer]
[vc_spacer]

Thank You. Your Cartridge Troubleshooting/RMA Form has been submitted.

We understand you are having problems printing with your inkjet cartridge(s).

Please refer to the form below as well as the cartridge care instructions which are available on this page. After you follow through with all of the recommendations, if the cartridge still does not function properly and falls under the warranty period, then please hit submit. Separately, print a copy of the RMA and return it with the warrantied cartridge. If during the troubleshooting the cartridge is restored, just close the page and do not click submit form.

Once we receive the cartridge and determine that it is defective and warrantied we will issue a replacement cartridge.

[vc_spacer size=”15px”]

CARTRIDGE WARRANTIES:

Please be aware that cartridges have an expiration date. Once they are opened if they are not stored and cleaned correctly they can have problems. Make sure to always write the date you opened the cartridge on cartridge itself as well as the foil storage package or box. The expiration date is only valid before the product is open. We will only guarantee them for 30 days once open.

Cartridge Care & Troubleshooting Instructions

[vc_spacer size=”15px”]

jetStamp Series Yellow Cartridges

[vc_spacer size=”15px”][vc_button title=”Download PDF” size=”btn-large” target=”_self” icon=”none” href=”https://handheldinkjet.com/support/faq/” link=”url:https%3A%2F%2Fhandheldinkjet.com%2Fwp-content%2Fuploads%2F2018%2F07%2FCARTRIDGE-CARE-AND-TROUBLESHOOTING-FOR-REINER-JETSTAMP-SERIES-790MP-and-792MP-YELLOW.pdf||target:%20_blank|”][vc_spacer]

jetStamp Series QD & QDX Cartridges

[vc_spacer size=”15px”][vc_button title=”Download PDF” size=”btn-large” target=”_self” icon=”none” href=”https://handheldinkjet.com/support/faq/” link=”url:https%3A%2F%2Fhandheldinkjet.com%2Fwp-content%2Fuploads%2F2018%2F07%2FCARTRIDGE-CARE-AND-TROUBLESHOOTING-FOR-REINER-JETSTAMP-SERIES-790MP-and-792MP.pdf||target:%20_blank|”][vc_spacer]

P3-S-BK and MP3 Cartridges

[vc_spacer size=”15px”][vc_button title=”Download PDF” size=”btn-large” target=”_self” icon=”none” href=”https://handheldinkjet.com/support/faq/” link=”url:https%3A%2F%2Fhandheldinkjet.com%2Fwp-content%2Fuploads%2F2018%2F07%2FCARTRIDGE-CARE-AND-TROUBLESHOOTING-FOR-REINER-970-AND-940.pdf||target:%20_blank|”][vc_spacer]
[vc_spacer][vc_button title=”Repair Requests” size=”btn-large” target=”_self” icon=”none” href=”https://handheldinkjet.com/support/faq/” link=”url:https%3A%2F%2Fhandheldinkjet.com%2Frepair-requests%2F|||”][vc_button title=”FAQ” size=”btn-large” target=”_self” icon=”none” href=”https://handheldinkjet.com/support/faq/” link=”url:https%3A%2F%2Fhandheldinkjet.com%2Fsupport%2Ffaq%2F|||”][vc_button title=”Downloads” size=”btn-large” target=”_self” icon=”none” href=”https://handheldinkjet.com/support/downloads/” link=”url:https%3A%2F%2Fhandheldinkjet.com%2Fsupport%2Fdownloads%2F|||”][vc_spacer]